Refund policy

At Kalaa & Co., we want you to love every piece you receive. Since all our products are carefully packed and checked before dispatch, we currently follow an exchange-only policy.

No Returns or Refunds

We currently do not accept returns or provide refunds for any orders.

Exchange Policy

If you would like to exchange your product, you can request an exchange within 7 days from the date of delivery.

To be eligible for an exchange:

• The product must be unused, unworn, and unwashed.
• The product must be in its original condition and packaging.
• All original tags and labels must be intact.
• The product should not have any stains, damage, alterations, or signs of use.
• The exchange request must be raised within 7 days of delivery.

Exchange Fee

A ₹99 exchange fee will be applicable for every approved exchange request. This fee covers the logistics and processing involved in the exchange.

How to Request an Exchange

To request an exchange, please contact our customer support team within 7 days of receiving your order and provide your order number and details of the product you wish to exchange.

Our team will review your request and guide you through the exchange process.

Important Notes

• Exchanges are subject to product availability.
• Products purchased on sale or under special offers may be subject to specific exchange conditions.
• We do not accept exchanges after 7 days from delivery.
• No refunds or returns will be provided once an order has been delivered.
• Once an exchange request is approved, the exchanged product will be dispatched after the required processing and quality checks.

For any questions regarding our exchange policy, please contact our customer support team.

Thank you for choosing Kalaa & Co.