Privacy policy

Last Updated: 11th August, 2026

At Kalaa & Co., we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or place an order with us.

By using our website, you acknowledge and agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, place an order, or interact with our store, we may collect certain information, including:

Personal Information

  • Full name
  • Phone number
  • Email address
  • Billing and shipping address
  • Order and purchase details
  • Information provided when you contact or interact with us

Payment Information

Payments made through our website are processed through secure third-party payment providers. We do not directly store your complete credit/debit card details, CVV, UPI PIN, or other sensitive payment credentials.

Automatically Collected Information

When you browse our website, certain information may be collected automatically, such as:

  • IP address
  • Device and browser information
  • Operating system
  • Pages viewed
  • Website interactions
  • Referring website or source
  • Cookies and similar technologies

2. How We Use Your Information

We may use the information we collect to:

  • Process and fulfil your orders
  • Arrange shipping and delivery
  • Process payments
  • Confirm and communicate about your orders
  • Handle exchange requests
  • Provide customer support
  • Improve our website, products, and shopping experience
  • Prevent fraud and unauthorized activity
  • Improve our marketing and advertising
  • Send promotional communications where permitted
  • Comply with applicable laws and legal requirements

3. Cookies

Our website may use cookies and similar technologies to improve your browsing and shopping experience.

Cookies may help us:

  • Keep your shopping cart functional
  • Remember your preferences
  • Understand how visitors use our website
  • Improve website performance
  • Measure advertising and marketing effectiveness

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some features of the website.

4. How We Share Your Information

We do not sell or rent your personal information.

We may share necessary information with trusted third-party service providers that help us operate our business, including:

  • Payment gateway providers
  • Shipping and delivery partners
  • Website and e-commerce service providers
  • Marketing and advertising platforms
  • Technology and analytics providers

These service providers may receive only the information necessary to provide their services.

We may also disclose information when required by law, legal proceedings, government authorities, or when necessary to protect our rights, customers, website, or business.

5. Marketing Communications

Where permitted and where applicable, we may use your information to send you updates about:

  • New collections
  • New products
  • Offers and discounts
  • Promotions
  • Other Kalaa & Co. updates

You may opt out of promotional communications at any time through the unsubscribe option provided in the communication.

Please note that you may still receive essential communications relating to your orders, transactions, or exchange requests.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of electronic transmission or storage can be guaranteed to be completely secure. While we take reasonable precautions, we cannot guarantee absolute security of your information.

7. Data Retention

We retain your personal information for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including processing orders, providing customer support, maintaining business records, preventing fraud, resolving disputes, and complying with applicable legal requirements.

When information is no longer required, we may securely delete or anonymize it, subject to applicable legal requirements.

8. Your Privacy Rights

Depending on applicable law, you may have certain rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information where applicable
  • Withdraw consent where processing is based on consent
  • Raise concerns regarding how your personal information is handled

9. Third-Party Links

Our website may contain links to third-party websites, applications, or services.

Kalaa & Co. is not responsible for the privacy practices or security of these third-party websites. We recommend reviewing their respective privacy policies before providing personal information.

10. Children's Privacy

Our website is intended for a general audience and is not specifically directed toward children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, or applicable laws.

Any updates will be posted on this page, along with a revised "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle your information.

12. Questions About Privacy

If you have any questions or concerns regarding this Privacy Policy, you may reach out to Kalaa & Co. through the customer-support channels available on our website.